Above & Beyond Support

Above & Beyond Supportâ„¢ is comprehensive, super responsive support designed to enable users to work whenever they need to. Delivered from our UK-based Operations Centre, we provide outstanding levels of proactive technical management and high-touch user support that our customers know they can trust.

 

Vital
Statistics

Our system engineers go Above & Beyond for our customers, day in and day out, delivering extremely high levels of system up-time and super responsive support.
System Uptime
99.998%
Average 1st Response Time
15 minutes
Resolution on 1st Response
85%
Customer Feedback - 'Good' or 'Excellent'
90%

“the support Extrinsica Global give us is exceptional – when we need them they’re there and they do what they promise. The best support I’ve ever experienced”

Eleanor Hoyle | Business Managment Director | Ambrey Risk

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    Expert Support Engineers

    We only choose the best system engineers to join us. Our selection process is rigorous and challenging but it means we get people who know what they’re doing.

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    UK-based service desk

    We have chosen to keep our Operations Centre in the UK. This means that we can keep close control over the quality of the service that we deliver.

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    24/7 Support Hours

    Our customers are global and, for many, work doesn’t stop. We provide 24/7 support for those customers that need to be up and running all day and all night.

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    security cleared engineers

    Because we are the trusted technology partner for customers operating in challenging or sensitive areas, all of our system engineers are UK Government security cleared.

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    Rapid Resolution

    The key to delivering outstanding support is to put user productivity at the centre of everything our Operations Team do. This means resolving issues on the first call wherever possible.

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    feedback - 99% positive

    The acid test of whether we’re doing a good job is our customer feedback. In 2015, 99% our customers rated the support we provided to them as ‘excellent’ or ‘good’.

Our Operations Team Support…

Hybrid Cloud

We are specialists in building and supporting complex hybrid cloud environments.

Azure

Our engineers work with Microsoft so they know Azure like the back of their hand.

Office 365

We have deployed Office 365 to customers globally so we have deep experience of supporting Office 365.

Applications

Your business runs on apps. We understand how to integrate and support complex app deployments.

Meraki Networks

We deploy Meraki networks to support the delivery of cloud solutions so we ensure they run 24/7.

Your Business

We’ll integrate seamlessly with your business. Helping you to meet you strategic goals is our priority.